MATER POLICIES
We advise our customers to read labels to check for ingredients you may be allergic to. Always do a small patch skin test to see if you have any reactions. Never use products int he eye area or internally. If concerned, always consult your doctor.
HOW WE SHIP
Orders typically ship within 2-3 days. However, all our products are handmade which means sometimes it takes longer! We try to ship all items with USPS when possible. UPS often offers better rates and, therefore, is our second choice. Packages usually will arrive 3-5 days after shipped. A tracking number is emailed once the item ships. The price of shipping is generated by the weight of the product. We offer automatic FREE SHIPPING on orders over $125.
Q. DO YOU SHIP INTERNATIONALLY?
Not currently but email us and we may be able to get your order out of the U.S.
Q. WHAT DO I DO ABOUT A MISSING PACKAGE?
The best way to deal with a missing package is ask your postal worker! They touch, sort and deliver all your mail and becoming familiar with them is a great thing. Sometimes packages are marked “delivered” prematurely and sometimes they will be left in strange places (neighbor, side door etc.)
Mater Soap is not responsible for lost or stolen packages and cannot offer refunds once proof of delivery is generated. We are not responsible for unexpected shipping delays caused by conditions like bad weather, holidays, natural disasters and other situations that might have an effect on the mail. Mater Soap automatically generates a shipping label based on the information you provide. If your item is shipped to the wrong address or returned to sender due to the inability of the shipper to gain access or deliver the order, we will ask you to cover the cost of reshipment. We cannot offer refunds for lost packages for above stated reasons.
Q. WHAT IF MY PACKAGE WAS DAMAGED DURING SHIPPING?
If your package arrives and your items are damaged, please email a photo of your damaged item to info@matersoap.com with your order number. We will send a replacement as soon as we can.
RETURNS ETC.
Due to the nature of our products, all items are final sale. If you are unhappy with something, we will do my best to pair you with a product that might be of your liking. Please e-mail info@matersoap if you have any questions or concerns about your order and I will do what I can to help.
RETAILER PURCHASES
We ask that all issues with third party purchases be returned or exchanged where purchased.
NOTA BENE: HOLIDAY SHIPPING SCHEDULE
Please note our shipping schedule for the holiday season: We will be shipping as often as we can but our scheduled days are TUESDAYS and THURSDAY
Please note that due to the high volume of packages in the postal system during this time (not unrelated to covid, of course!) there may be delays to our usual 2-5 day delivery time. Please make sure you consider this in your holiday gifting plans. The earlier, the better.
TERMS & CONDITIONS
By browsing and using this website, you are agreeing to comply with and be bound by these terms and conditions of use, which together with our privacy policy, govern MATER SOAP’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, you must not use this website. The content of the pages of this website, including product details and pricing, is for your general information and use only. It is subject to change without notice. We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website, and any products, services or information available through this website, from the date of the publication of the revised terms and conditions on this website. It is your responsibility to check this page regularly to ensure you are familiar with the current version. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, content and product design, layout, look, appearance and graphics. Any redistribution or reproduction of part or all of this material in any form is prohibited other than in accordance with the following: · This website and its content and products is copyright of MATER SOAP - © MATER SOAP 2016. All rights reserved. · You may print or download to a local hard disk extracts for your personal and non-commercial use only. You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. · You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. Unauthorized use of this material or this website may give rise to a claim for damages and/or be a criminal offense. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and our products/services and any dispute arising out of such use is subject to the local laws of MATER SOAP.
